Privacy Policy

Your privacy matters to us

Keystone Water is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use and protect your information in compliance with Irish and European Union data protection law, including the GDPR.

Data controller: Keystone Water, Moynalvey, Co. Meath, Ireland. You can reach us at info@keystonewater.ie or 046 9557719.

Information we collect

We collect personal information when you contact us or use our services:

• Name and contact details (phone, email, address)
• Property details and location information
• Water quality test results and technical data
• Service history and maintenance records
• Payment and billing information
• Website data such as IP address, pages visited and device information

How we use your information

We process your personal data to deliver our services, to communicate with you, to handle billing and payments, to meet our legal obligations, and to improve the quality of what we offer.

Legal basis for processing

• Contract performance — processing necessary to deliver our service to you
• Legitimate interest — business operations, service improvement and direct marketing to existing customers
• Legal obligation — to meet legal, regulatory and health-and-safety requirements
• Consent — for marketing communications and non-essential cookies

Data sharing

We do not sell your personal data. We share information only with trusted service providers and equipment manufacturers who help us deliver our services, where required by law, or in the event of a business transfer with appropriate safeguards.

Data security and retention

We use appropriate technical and organisational measures to protect your data, including secure storage, access controls, staff training and encryption of sensitive data.

Customer records are retained for the duration of our service relationship plus seven years for warranty and legal purposes. Technical data is retained for ten years to support maintenance and warranty claims. Marketing preferences are retained until consent is withdrawn.

Your rights under GDPR

You have the right to access, correct, erase, restrict or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time. To exercise any of these rights, contact us using the details below — we will respond within one month.

If you are not satisfied with our response, you may lodge a complaint with the Irish Data Protection Commission at dataprotection.ie.

Contact us

For any questions about this Privacy Policy, or to exercise your rights, contact us at info@keystonewater.ie or 046 9557719.